Returns & Refunds
Time‑slotted tickets are generally non‑refundable. Please check your chosen date and time before confirming your purchase.
Changes and exceptions
- Rescheduling may be possible if time slots are available (where your ticket terms allow it).
- Refunds may be considered if an event is cancelled by the museum or due to force majeure.
- Merchandise purchased from the shop follows the shop’s return rules and local distance‑selling laws.
How to request
Submit a request via the “Contacts” page, including your order number, email address, and a brief description. We’ll review your case and advise the available options.
Detailed conditions may vary by ticket type, visit date, and sales channel. The official museum terms and the conditions stated in your order confirmation prevail.