Privacy & Cookies
We respect your privacy. Personal data is processed in accordance with applicable EU law (including the GDPR) and used to provide services, analyze traffic, and improve the user experience on the site.
What data we collect
- Technical data: IP address, device/browser type, visit time, pages visited.
- Functional cookies required for the site to work properly.
- Analytics cookies for aggregated visitor statistics.
- Booking/payment details when purchasing tickets (processed by secure providers).
Legal bases
Processing is based on performance of a contract (ticket purchase), legitimate interest (security and service improvement), and, where required, your consent (for non‑essential cookies).
Cookies
Essential cookies enable navigation and save your preferences. Analytics cookies help us understand usage. You can manage cookies via your browser settings.
Children’s data
Our services are intended for general audiences. Where consent is required for processing a child’s data, we rely on consent from a parent or legal guardian in accordance with applicable law.
Retention and security
Data is stored only as long as necessary for the stated purposes and protected by technical and organizational measures. Access is limited to authorized staff and service providers.
Your rights
- Access, rectification, and erasure of your data.
- Restriction and objection to processing.
- Data portability (where applicable).
- Withdraw consent at any time (where processing is based on consent).
Contact and requests
For privacy and cookies questions, please reach out via the “Contacts” page. Requests to exercise your data rights will be handled according to applicable law.
When visiting the museum, the Van Gogh Museum’s own rules and policies apply. For the full official privacy and cookies policy, consult the museum’s website.