Frequently Asked Questions
Should I buy tickets in advance?
Yes. We recommend booking online in advance to choose your preferred time slot and avoid queues.
Can I refund or exchange my ticket?
Time‑slotted tickets are generally non‑refundable. Exceptions may apply in special circumstances. See the “Returns Policy”.
Where is the museum and how do I get there?
The museum is located in Amsterdam’s Museum Quarter. Nearest tram stops are Museumplein and Van Baerlestraat. See “Contacts” for directions.
Is there a cloakroom or lockers?
Yes. Cloakroom facilities are available for coats and small items. Large bags and suitcases are not permitted inside.
May I take photos?
Non‑flash photography for personal use is generally allowed unless indicated otherwise near an artwork.
Accessibility
The building is accessible for wheelchair users, with lifts and accessible toilets. Service animals are welcome.